WhatsApp Chatbot
Answer WhatsApp Messages Without Being on Your Phone
Customers message you on WhatsApp because it's easy for them. It stops being easy for you at nine on a Sunday. We build a WhatsApp chatbot for business that answers what they send, scoped to exactly what you want it handling.
The problem
When the business runs through your personal phone
WhatsApp is where your customers already are, which is why it works and why it doesn't. The same phone that holds your family chats holds every enquiry, every price question and every "are you still coming?". They arrive while you're on a job, at dinner, on a Sunday, and the blue ticks have already told the customer you've seen it. Answer late and you look slow. Answer straight away and you never actually stop working. Handing the phone to someone else means handing over your personal messages with it.
Process
How we build a WhatsApp chatbot for business
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We start from the messages you already get
We go through what customers actually send you, and which of those you answer the same way every time.
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You decide what it handles
What it should answer, what it should never touch, and what happens when a message needs you. That scope is the build.
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We set up WhatsApp for business use
We handle the setup, including which number it runs on, which is one of the first things we settle with you.
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We read the replies and tighten it
After launch we go through how it's handling real messages and adjust the answers until the common ones are covered well.
Use cases
What we build it to answer
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The price question, answered in seconds
What it costs to do the thing they're asking about, answered the way you'd answer it, without the conversation stalling until you're free.
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Whether you cover them
Areas served, availability, and what you do or don't take on.
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Questions that arrive at eleven at night
Someone messaging after hours gets a real answer instead of two blue ticks.
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The same five questions, every week
The ones you've typed out a hundred times. It handles them so you don't.
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Collect what you'd need to quote
Takes the details you'd have to ask for anyway, so the job arrives ready to price.
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Hand over when it should
Some messages shouldn't be answered by software. You decide which, and it passes those to you.
Messenger
Messenger, the same way
Facebook Messenger is the other place customers message a local business, and the questions turn out to be the same ones. It's built the same way, and whether both channels are in scope is one of the things we settle with you.
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The same questions, another app
Prices, availability and what you cover, arriving somewhere else.
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One set of answers
What you've decided it should say doesn't change because the channel does.
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In from the start, or later
Whether Messenger is part of the first build is your call, not a package we sell.
Cost
What affects the cost
Every project is priced after the discovery call. What moves it: how much it has to know before it can answer well, how many questions you want it covering, whether it only answers or also collects details for you, how many languages, whether Messenger is in scope as well, and whether you want us reviewing and improving it after launch.
FAQ
Frequently asked questions
No. Which number it runs on is one of the first things we settle with you, precisely so your personal messages stay personal. We handle the setup either way.
That's one of the things you decide. It can say plainly that it'll pass the message on, collect what you'd need to answer properly, or hand the conversation straight to you. Whichever you pick, it stays inside what you told it to cover: a message thread is a record the customer keeps, and anything it says there is something you will be held to.
Yes, and when it should step back is part of the scope we agree. Some businesses want it handling everything until a customer asks for a person; others want it answering the routine questions and passing anything else over immediately. Both are normal.
No. Getting WhatsApp set up for business use is part of the build. If you're already using it we work with what you have, and if you're not, it isn't something you need to sort out before speaking to us.
Whatever suits how you work. They can land in your inbox, in a spreadsheet, or in whatever you already use to track jobs. Where they go is decided with you rather than fixed by us.